Carolina Dentistry and Dentures

Monica Lopez a month ago

I don't think I'll ever be able to write a truly concise review about all the wonderful things this office has done for my mom, but I'll try. I've been my mom's translator for her dental appointments for years. She has had a very long and difficult dental journey that left her incredibly distrustful of dentists and eventually, almost completely hopeless about her smile. Anyone who knows my mom knows she's one of the most talkative, bubbly, and outgoing people you could ever meet. She's the person who throws the parties, talks for hours, dances in an empty dance floor, and never hesitates to strike up a conversation with a stranger. But over the years, losing her teeth changed her. She became shy and withdrawn. She stopped wanting to go places, avoided social interactions, and would cover her mouth whenever she laughed or spoke. Watching that happen to someone who had always been so full of life broke my heart. When we first came to Carolina Dentistry, I honestly wasn't sure we'd ever get to this point. My mom was nervous, hesitant, and convinced that there was nothing that could be done for her. But from the very beginning, everyone here treated her with so much patience, kindness,

Debbie M 3 months ago

Disorganized experience from the moment I arrived. The front desk employee came across as passive aggressive and was unwilling to make the effort to call Blue Shield to verify my dental insurance, even though that should have been a straightforward process. I had provided them with my dental insurance information a week prior to the appointment so there was also no reason for them to wait until my appointment time to verify it. I had to call Blue Shield myself and they immediately faxed the insurance verification to the dental office. Even though it was a morning appointment, they were running 25 minutes behind schedule with no communication about the delay. After my appointment was supposed to begin, they informed me that they planned to bill more than $300 for a "new patient exam." They said my insurance would not cover it because my plan covers regular dental exams, not the type of exam they intended to bill for. When I asked how much this exam would cost, they couldn't tell me. It took them another 15 minutes to figure out the price which seems like it would be a simple thing. Between the inability to verify my insurance, the confusion about billing, the significant delay, an

Penelope Hunt 3 months ago

I have to let this be known that is the by Far the very best Dentist Office that I have ever been to in my entire life and I’m 58 yrs old! The doctor and staff were extremely supportive and helpful in the care they provided me. Exemplary professionalism along with true compassion and care. I will recommend this office to everyone I can!

Angela Russ 3 months ago

Dr Valerie Lemus and her entire team always provide the best possible experience possible for all their patients, especially new ones. You walk into a room filled with the look of excellence, a feeling sensation of calmness, safeness and warmth from the team members. Throughout each procedure your comfort is a top priority and clear directions are given by each member that may offer assistance at any time. You will be welcomed at your level of need with open arm that speak , we will begin your dental journey today to make your future a brighter one!

Brittney McConer 4 months ago

I recently visited this dental office and couldn't be more impressed. The entire staff was professional, warm, and welcoming from the moment I walked in. They were efficient, thorough, asked great questions, and kept me informed throughout the whole visit. I live 20 minutes away with plenty of dental options closer to me, but I will absolutely keep making the drive. After a few years in Charlotte, I've finally found my dentist — and anyone who's been through that search knows how hard it is to find a good one. Highly recommend!